policy

🎣 Coastline Custom Rods – Official Shop Policy


Thank you for choosing Coastline Custom Rods. Every rod is handcrafted, built specifically for you with care and attention to detail. Please read through the full policy before placing your order so everything is clear.




💳 Ordering & Payment


Once you place your order, your payment will be released to me after 7 days. As soon as that payment clears, I’ll purchase your specific rod components and begin your build.

Each build takes 2–4 days for wrapping and multiple layers of epoxy to fully cure, ensuring strength and durability.

Shipping usually takes just a few days, but depending on your location and USPS, it may take up to 2 weeks (rare, but possible).




🧾 Sales & Refund Policy


  1. All sales are final — no refunds, returns, or exchanges.
  2. Each rod is built to order, and your payment goes directly into purchasing your components.
  3. I am not responsible for damage during shipping unless you purchase shipping insurance.
  4. Insurance is optional but highly recommended to protect your rod.





🧼 Light Color Materials Disclaimer


  1. Light-colored blanks and threads (like white or silver) may show minor stains or marks during wrapping.
  2. I do everything I can to keep things clean, but slight discoloration may happen. This is normal and doesn’t affect performance.





⏳ Build & Shipping Timeline


  1. Build time is typically 2–3 weeks once payment clears and all parts are confirmed.
  2. Shipping usually takes 3–7 business days, but delays can occur based on your location.
  3. Tracking info will be sent when your rod ships.





📦 Shipping & Handling


  1. Rods are packaged securely in protective shipping tubes.
  2. I am not responsible for delays, loss, or damage caused by USPS or UPS once your rod is shipped.
  3. Shipping insurance is available during checkout if you’d like extra protection.





🛠️ Customization Policy


  1. Once the build begins, no major changes can be made (like thread color, guides, grip style, etc.).
  2. Please confirm all details before the wrapping starts.





📸 Social Media & Content Use


  1. I may post photos and videos of your custom rod on social media.
  2. If you’d prefer your rod not be shown online, just let me know before I begin your build.





💬 Questions?


If you have any questions before ordering, feel free to reach out. I want to make sure your rod turns out exactly how you want it.